Terms of Service & SLA Guarantees
1. Service Agreement
By subscribing to or executing a scope agreement with Evonex, you agree to these Terms of Service. Our services encompass AI Knowledge Base Chatbot setups, Meta WhatsApp Cloud API integrations, custom web engineering, and retainer management.
2. SLA & Uptime Guarantee
Evonex guarantees a 99.98% uptime SLA for operational API endpoints and automated WhatsApp webhook receivers. Operational project deliverables follow our 4-Stage Delivery SLA Framework (Discovery, Platform Setup, QA Onboarding, Retainer Execution).
3. Retainer Billing
Retainers are billed monthly or weekly in advance based on the selected package (Starter, Growth, Enterprise). Invoices marked UNPAID after 15 calendar days will trigger automated service pauses.
4. Intellectual Property & Code Ownership
Upon full payment of retainer invoices, all custom software code, AI prompt configurations, and client datasets generated for your account remain the exclusive property of your enterprise.
5. Legal Governing Law
These terms are governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.